Terms of Service

Noviluna (noviluna.app) Last updated: October 8, 2026 · Version: 1.2

These terms govern your use of Noviluna. We wrote them to be understood. By creating an account, you accept them.

1. What Noviluna is (and what it is not)

Noviluna is a digital entertainment and self-reflection service based on astrology and tarot, with a conversational artificial-intelligence guide.

We say this in plain terms:

• Noviluna is offered exclusively for entertainment, personal reflection, and inspiration.
• Noviluna does NOT provide medical, psychological, financial, legal, or any other kind of professional advice, and its content must not be interpreted or used as such.
• Readings, horoscopes, cards, and conversations are not predictions of future events and no outcome is guaranteed. Do not make important decisions (health, money, relationships, or legal matters) based on Noviluna's content — that is what qualified professionals are for.
• If you are going through a crisis or serious distress, the guide will interrupt the reading and point you toward professional help resources. See our AI Transparency page for details.

You are talking to an artificial intelligence, not a person. More information on the AI Transparency page.

2. Who may use Noviluna

You must be at least 16 years old. By registering, you confirm you meet this requirement. If we detect an account belonging to someone under 16, we will delete it (and erase their data in accordance with the Privacy Policy).

3. Your account

• You are responsible for keeping your credentials confidential.
• Accounts are personal. You may create additional astral profiles (friends, partner, etc.) for compatibility readings; by doing so, you confirm you are entitled to use that data.
• We may suspend accounts that breach these terms or make abusive or fraudulent use of the service, notifying you and explaining why unless legally prevented.

4. Plans, subscriptions, and payments

4.1 Free tier

The complete birth chart and the daily horoscope are free, and you get one free reading every day. No card required.

4.2 Subscriptions

We offer three plans — Weekly, Monthly and Annual — with the prices shown on the pricing page and in the app itself.

• What they include: up to 75 readings a month on any of the three plans. Each new conversation with Selene (up to 12 replies), each tarot spread and each compatibility reading counts as one reading.
• Renewal: subscriptions renew automatically at the end of each period, at the price you agreed to, unless you cancel beforehand (see 4.3).
• Free trial: the Weekly plan includes a 3-day trial. If you cancel during the trial, you are not charged. You are shown the date the trial ends when you start it.
• Price changes: if your plan's price goes up, you will be notified before it applies — by email at least 30 days in advance if you bought on the web; by Google, under its own terms, if you bought in the app — and you can cancel before it takes effect.

4.3 Cancellation — no traps

You can take out your subscription on the Noviluna website or in the Android app, and you cancel it where you took it out: on the web, from My account → Manage subscription at noviluna.app; in the app, from your Google Play subscription settings. Either way, no calls, no retention forms, and no penalty. When you cancel:

• You keep paid access until the end of the period you already paid for.
• You are not charged again.
• Your account moves to the free tier (we do not delete it unless you ask).

4.4 Reading packs

The 10- and 30-reading packs are one-time purchases with no renewal. Their readings don't expire for as long as your account exists.

4.5 Payments

Subscriptions and packs can be bought in two ways:

• In the Android app, through Google Play, which processes the payment, issues the invoice and applies the applicable taxes. These purchases are also governed by Google Play's terms.
• On the web (noviluna.app), through Link, Stripe's payment service, which acts as the merchant of record: it takes the payment, issues the receipt and the invoice and applies the applicable VAT. These purchases are also governed by the Purchase terms, which set out prices, renewal, withdrawal and refunds.

Either way, the service is provided by Noviluna and what you buy is the same. The limit of 75 readings a month is per person: having a plan on Google Play and another on the web does not double it. Noviluna never sees or stores your card details.

5. Refunds and right of withdrawal

• Refunds for purchases in the Android app: these purchases are paid to Google, and only Google can refund that money. Refunds are requested from your Google Play order history, under its policies.
• Refunds for purchases on the web: write to soporte@noviluna.app from your account email; the details are in the Purchase terms. Refunds go back to the original payment method.
• Right of withdrawal (EU): as an EU consumer, you have 14 days to withdraw from a distance contract. For digital content and services, this right may be lost once the service has started to be provided, on the terms set by law. If you bought in the app, it is exercised through Google Play; if you bought on the web, as explained in the Purchase terms.
• Service failures: if the paid service doesn't work and we don't fix it within a reasonable time, you are entitled to a price reduction or to terminate the contract under the rules on digital content and services. Write to us and we'll help you sort it out (with Google Play, if you bought in the app).
• For anything else: soporte@noviluna.app.

6. Acceptable use

We ask that you do not:

• Use Noviluna for illegal activities or to harm others.
• Attempt to extract, scrape, or reverse-engineer the service, its models, or its knowledge base.
• Resell the service or share paid access at scale.
• Attempt to circumvent usage quotas or security systems.

7. Intellectual property

• The service, its brand, design, texts, and knowledge base belong to Noviluna or its licensors.
• Your conversations are yours. We grant you the right to use, save, and share the readings you receive for your personal use. We do not publish them or use them for purposes other than providing you the service (see Privacy Policy).

8. Availability and changes to the service

We work to keep Noviluna continuously available, but we cannot guarantee uninterrupted availability. We may add, modify, or withdraw features; if we withdraw something essential to your paid plan, you may cancel with a proportional refund for the unused period.

9. Limitation of liability

To the extent permitted by applicable law (and never excluding liability that cannot legally be excluded, such as liability arising from willful misconduct or consumer rights protected by mandatory rules):

• Noviluna is provided "as is" within its nature as an entertainment service.
• We are not responsible for decisions you make based on the service's content, which — we repeat — does not constitute professional advice of any kind.
• Our total liability is limited to the amount you paid in the 12 months preceding the event giving rise to it.

Nothing in these terms limits your non-waivable rights as a consumer.

10. Governing law and complaints

These terms are governed by Spanish law, without prejudice to the consumer-protection rules of your country of residence where applicable. You may bring proceedings before the courts of your place of residence. The European Commission also provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr.

11. Changes to these terms

If we change anything material, we will notify you by email or in the app at least 15 days in advance. If you disagree, you may cancel before the changes take effect.

12. Contact

• Support: soporte@noviluna.app
• Privacy: privacidad@noviluna.app
• Owner: Oscar de la Torre (Spain)